Belt Auction

Unusual eBay refund question- broken item?

I recently won an auction on eBay for an amazing steal (far below the items values'). However, all of the items included in the auction were very fragile in nature (ceramic, ect). When I recieved the items three of them were in perfect condition. One of the other items (a statue) had a very small, minute chip on the back bottom, but the other statue had its arms broken off. I was easily able to glue the arms back on so that the break was hardly noticeable. I e-mailed the seller and told them that the items were broken, but that I was happy with the purchase and planned to leave positive feedback. However, the seller (no doubt trying to be helpful) gave me a full refund. I understand that he/she is just trying to maintain a good transaction, but I don't feel right accepting a refund for something I am quite happy with (the three unbroken items were the reason I bid; I could care less about the broken ones anyway). I haven't left feedback on eBay yet nor have I contacted Paypal, as I'm not sure how to proceed. Any suggestions? O.o I'm quite befuddled by the whole thing...I've been an eBayer for over eight years and never had anythign like this happen...

Public Comments

  1. You can send the funds back to them via paypal and send them a message that you are happy with the purchase and didn't want a refund. Then leave positive feedback. If they send the money back again, oh well, accept it. I think they are going overboard as well but us sellers are so paranoid nowadays with all the strict rules for feedback etc. that many of us are overreacting just to be able to stay on ebay and sell !!! crazy, huh.
  2. It was a good gesture on her part and I know how you feel. You can just take her email from the paypal transaction and return what you feel is reasonable.Then you leave positive feedback and all is good. make sure you send a note with the paypal payment. mx
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